T&C

Настоящите общи условия уреждат взаимоотношенията между „Ар Ен Консултинг“ ЕООД, наречено по-долу за краткост „Търговец“, от една страна, и физическото или юридическото лице, използващо уебсайта www.monkeynatural.com, наричани по-долу за краткост „Потребител“, от друга.

1. DEFINITIONS
   For the purposes of these General Terms and Conditions, the following concepts shall be understood in the following sense, insofar as they have no other meaning in the context:
   1.1.1. Website – www.monkeynatural.com.
   1.1.2. User – всяко физическо или юридическо лице, което чрез Сайта прави поръчки за Продукти, предлагани от Търговеца чрез Сайта.
   1.1.3. T&C – настоящите Общи условия, които включват правила за поръчка и доставка на Продукти, условия за упражняване на правото на отказ от Договора за продажба, гаранции и рекламации и други уговорки.
   1.1.4. Products - the various cuts of bags of bamboo charcoal Monkey Natural M ™, which are offered for sale by the Merchant through the Site.
   1.1.5. Sales Agreement - A contract concluded between the User and the Merchant by accepting the General Terms and Conditions by the User, under which the Merchant transfers ownership and delivers the Products to the User, in return for which the User pays a Price for the Products to the Merchant.

1.1.6. Price – Посочената на Сайта парична стойност за закупуването на Продуктите.

2. ORDERING PRODUCTS
   2.1. Through the Site, the User has the opportunity to enter into a Contract for the sale of Products.
   2.2. As a necessary condition for concluding the Sales Contract, the User must place an order for Products through the Site. For this purpose, the User uses the interface of the Site, indicating the type and quantity of Products he wishes to purchase.
   2.3. Once the order is made, it will be processed by the Merchant, as a result of which the Merchant will send to the User a confirmation of the order. The Merchant has the right to refuse the order in the absence of availability of the type and quantity of the Products selected by the User.
   2.4. The contract for the sale of the Products will be considered concluded from the moment of confirmation of the order by the Merchant.
   2.5. In order to make the delivery of the Products, the User is obliged to provide accurate and correct data for the delivery and to choose the method and time of payment of the Price, and then to confirm the order through the interface of the Site.
   2.6. The Merchant has the right to refuse to enter into a contract with an incorrect User, in cases where:
   2.6.1. there is non-compliance by the User with the General Terms and Conditions;
   2.6.2. incorrect, arrogant or rude attitude towards the representatives of the Merchant has been established;
   2.6.3. systematic abuses by the User towards the Merchant have been established.
3. PRICE
   3.1. The price for the Product is the one indicated on the Merchant's Site at the time of placing an order, except in cases of obvious error.
   3.2. The Merchant has the right to change the Price of the Products at any time and without notice, and such changes will not affect already confirmed orders.
   3.3. The Merchant may provide discounts for the Products offered on the site in accordance with Bulgarian law and rules set by the Merchant. The rules applicable to such discounts are available at the place where the discount is shown. Discounts can be provided in various forms (eg promotions, loyalty discounts provided individually, at random or as a result of participation in a competition or customer survey).
4. DELIVERY AND PAYMENT

4.1. The delivery of the ordered Products is carried out through a courier service by a third party.
4.2. Доставянето се извършва до адрес на Потребителя на територията на Република България, освен ако в Сайта не е посочено друго.
4.3. Разходите за доставянето се покриват от Потребителя според по-долу описаната таблица. Търговецът запазва правото си да доставя определени Продукти под посочената сума за своя сметка, като това се посочва изрично в Сайта.

4.3.1 Определяне на такса доставка

4.4. Before sending the ordered Products, the Merchant has the right to contact the User on the phone number specified by him in order to clarify the details of the order and / or delivery.
4.5. The Merchant is not responsible for non-fulfillment of an order in cases where the User has provided incorrect, incomplete and / or inaccurate personal data, including when he has provided incomplete, inaccurate or fictitious address or telephone number.
4.6. Delivery takes place within the timeframes described under each delivery option in the order interface module. In exceptional circumstances, the Merchant has the right to extend the delivery period by promptly informing the User.
4.7. The trader processes the orders within 5 working days from the execution of the order. Delivery is usually made within the usual time frame in accordance with the chosen delivery method.
4.8. The ordered Products are delivered against a signature, as the larger shipments when using a courier service are delivered to the entrance of the building.
4.9. The User is obliged to inspect the Products at the time of delivery and to notify immediately of any discrepancies, deficiencies and damages. If the User does not do so, it is assumed that the delivery is accepted without objection.
4.10. The Merchant has the right to change the available methods of delivery and payment and / or the conditions under them at any time by publishing the available methods of delivery and payment on the Site without further notice.
4.11. The User can pay the Price of the ordered Products, using one of the options listed on the Site. Payment is possible on the Site by the following methods:
4.11.1. Cash on Delivery;
4.11.2. С кредитна или дебитна карта.
4.12. If the User chooses the option of delivery by courier and payment by cash on delivery, he must pay the price of the ordered Products together with the price of delivery to the courier upon receipt of the Products.

4.13. Ако Потребителят избере метод на плащане, включващ трета страна – доставчик на платежни услуги, Потребителят може да бъде обвързан от разпоредбите и условията и/или таксите на такава трета страна.
4.14. The merchant is not responsible if a payment method involves a third party.

• payment service provider is not available or otherwise does not function for reasons that cannot be attributed to the Merchant.

1. WITHDRAWAL FROM THE AGREEMENT FOR SALE AND REPLACEMENT OF THE PRODUCT
   5.1. The consumer who meets the conditions of the Consumer Protection Act and the Digital Content and Digital Services and Sale of Goods Act has the right to withdraw from the contract without stating a reason, without paying compensation or penalty within 14 days term, as of the date of acceptance of the Products by the User or by a third party.
   5.2. In order to exercise his right under item 5.1., The User must unambiguously inform the Merchant of his decision to withdraw from the contract, individualizing the Products he wishes to return, by providing all details of the order and delivery, including but not only: content and value of the order, data of the person who made the order, data of the person who accepted the delivery, and date of delivery.
   5.3. To exercise the right of withdrawal, the Merchant provides the User with the option to fill in and send electronically via the Site a withdrawal form or other unambiguous application or to contact the Merchant by email office@monkeynatural.com requesting to be sent such a form. In these cases, the Merchant shall immediately send the consumer a confirmation of receipt of his refusal on a durable medium.
   5.4. The User is obliged to return the Products at his own expense together with the receipt and invoice, if any, by handing them over to the Merchant or to an authorized person within 14 days from the date on which the User has exercised his right to withdraw from contract.
   5.5. Upon return The products must be in their original packaging, without traces of use or distortion of trade.
   5.6. The Merchant has the right to defer the refund until the Products are returned or until proof is provided that the Products have been sent back depending on which of the two events occurred earlier.
   5.7. In case the User does not fulfill his obligation to return the Products without notifying the Merchant of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement of waiver of the Sales Agreement.
   5.8. When in connection with the performance of the contract the Merchant has incurred costs and the User withdraws from the contract, the Merchant has the right to withhold the relevant amount for the costs incurred or to demand their payment.

5.9. Consumers who do not meet the requirements of the Consumer Protection Act and the Digital Content and Digital Services and Sale of Goods Act do not have the rights under Section 5.

6. GUARANTEES AND RECLAMATIONS
   6.1. The User who meets the requirements of the Consumer Protection Act and the Digital Content and Digital Services and Sales of Goods Act has the right to complain about any non-compliance of the Product with the agreed / ordered, when after delivery non-compliance with the Agreement for sale.
   6.2. Any non-compliance of the Product with the Sales Contract which occurs after the delivery of the Products shall be deemed to have existed at the time of delivery, unless it is proved that such non-compliance did not exist at the time of delivery of the Products. that the lack of conformity is due to the nature of the Products, or their improper use by the User, or their improper use by the User.
   6.3. The User may not dispute the conformity of the Products with the Sales Contract when:
   6.3.1. At the time of concluding the contract, he knew or could not have been unaware of the non-compliance;
   6.3.2. The discrepancy is due to materials provided by the User;
   6.3.3. The discrepancy is caused by illegal actions of the User, incl. from improper use of the Product by the User.
   6.4. Upon filing a complaint, the User may claim a refund of the amount paid, to replace the Products with others that comply with the agreement or to deduct from the Price of the Products.
   6.5. The complaint is submitted in writing, and when filing a complaint the User indicates the subject of the complaint, his preferred way to satisfy the complaint, respectively the amount claimed, and address, telephone, email contact address.
   6.6. When submitting a complaint, the User must also attach the documents on which the claim is based, namely:
   6.6.1. Receipt, invoice or document certifying payment for the Products;
   6.6.2. Protocols, acts or other documents establishing the non-conformity of the Products with the agreed;
   6.6.3. Other documents establishing the claim on the grounds and amount.

6.7. The complaint of the Products can be submitted up to two years from the delivery of the Products, but not later than two months from the establishment of the non-compliance with the agreed. The term ceases to run during the time necessary to reach an agreement between the Merchant and the User to resolve the dispute.
6.8. The trader maintains a register of claims. The User is sent a document to the e-mail specified by him, which indicates the number of the complaint, under which it is entered in the register of complaints, the type of products and the signature of the person who accepted the complaint.
6.9. When the Merchant satisfies the claim, it issues an act to that effect, which is drawn up in two copies, and must provide one copy to the User.
6.10. In the event of a valid complaint, the Merchant shall bring the Products in compliance with the Sales Agreement within one month from the filing of the complaint by the User.
6.11. If the Products are not repaired after the expiration of the term under the previous paragraph, the User has the right to terminate the contract and refund the amount paid or to request a reduction in the Price of the Products.
6.12. Bringing the Products in accordance with the sales contract is free of charge for the User. It does not incur costs for shipping the Products or for materials and labor related to their repair, and does not suffer significant inconvenience.
6.13. In case of non-compliance of the Products with the sales contract and when the User is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
6.13.1. Cancellation of the Contract of Sale and refund of the amount paid by him.
6.13.2. Price Reduction.
6.14. The User may not claim a refund of the amount paid or a reduction in the price of the Products when the Merchant agrees to replace the Products with new ones.
6.15. The User may not claim cancellation of the Sales Agreement if the non-compliance of the Products with the Sales Agreement is insignificant.
6.16. Consumers who do not meet the requirements of the Consumer Protection Act do not have the rights under section 6. They may object in the general order if the Products have defects.

7. INTELLECTUAL PROPERTY

7.1. The intellectual property rights over all materials and resources located on the Merchant's Site (including available databases) are subject to protection under Bulgarian law and belong to the Merchant or to the designated person who has transferred the right to use the Merchant and may not be used in violation of applicable law.
7.2. Except as expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the Site.

8. TERMINATION AND TERMINATION OF THE CONTRACT
   8.1. The merchant has the right to terminate the contract unilaterally in case he finds that the User violates the General Terms or the Bulgarian legislation.
   8.2. Except in the cases provided for in these General Terms and Conditions, the contract between the parties is terminated upon termination of the Merchant or termination of the maintenance of the Site.
   8.3. In addition to the above cases, each of the parties may terminate the Sales Agreement under the terms of applicable Bulgarian law.
9. FORM OF THE GENERAL TERMS AND CONDITIONS OF SALE
   9.1. The written form for accepting the General Terms and Conditions and concluding the Sales Agreement is considered complied with by sending an e-mail, pressing an electronic button on a page with content to be filled in or selected by the User or ticking in the field ( check box) on the Site, etc. similar in so far as the statement is technically recorded in a way that allows it to be reproduced. The Parties expressly agree that such acceptance will be considered an electronic signature within the meaning of the Electronic Document and Electronic Certification Services Act and Regulation (EU) № 910/2014. By signing the General Terms and Conditions, the User agrees that his signature will be equivalent to a handwritten signature according to Art. 13, para. 4 of the Electronic Document and Electronic Certification Services Act.
   9.2. The Parties declare that in the event that any of the stipulations in the General Terms and Conditions prove to be invalid, this will not invalidate the entire Sales Agreement or other parts thereof. The invalid stipulation will be replaced by the mandatory norms of the law or the established practice.
10. AMENDMENT OF THE GENERAL TERMS AND CONDITIONS
    10.1. The Merchant undertakes to notify the User of any change in these general terms and conditions within 7 days of the occurrence of this circumstance at the email address specified by the User.

10.2. When the User does not agree with the changes in the general conditions, he has the right to withdraw from the contract without stating a reason and without owing compensation or penalty. In order to exercise this right, the User must notify the Merchant within one month of receiving the notice of amendment of the General Terms.
10.3. In case the User does not exercise his right to withdraw from the contract in the manner prescribed in the General Terms and Conditions, it is considered that the change is accepted by the User without objections

11. APPLICABLE LAW
    11.1. The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not settled by the General Terms and Conditions.